For a long time, I had been a trustworthy vendor on Cardmarket, certainly one of Europe’s most notable platforms for investing cards. I preserved a great popularity — in excess of 400 good assessments, zero disputes, and consistent, professional services. But one unjustified dispute, dealt with by Cardmarket workers users Silvia Parravano and Christian Tobehn, changed every thing. in this post, I'll share my here personal encounter, make clear the structural flaws in Cardmarket's dispute procedure, and issue a stark warning to other sellers.
A clean up file created more than Years
A verified Seller With 100% beneficial suggestions
prior to the incident, I used to be exactly the type of vendor each individual marketplace values. I shown investing playing cards precisely, described situations transparently, and delivered instantly. I by no means acquired an individual complaint — only praise.
The Importance of believe in on Cardmarket
popularity is anything for sellers on Cardmarket. a single blunder — even one which isn’t your fault — can damage years of exertions. That’s what would make my Tale so alarming for Many others running to the platform.
The Dispute That Shattered My Standing
purchaser purchased the Wrong Card, Then Blamed Me
The trouble commenced each time a consumer ordered a card stated precisely by identify, set, and problem. on acquiring it, they falsely claimed I had sent the “Erroneous Model” — despite distinct listing evidence exhibiting I hadn’t.
evidence overlooked by assist
I submitted screenshots with the listing, card Variation, and issue to establish my accuracy. But Cardmarket aid, exclusively Silvia Parravano, ignored the info. in place of examining the listing or requesting clarification, she straight away sided with the customer.
Silvia Parravano’s Mishandling with the Dispute
No honest Investigation
Silvia’s final decision was unilateral. She didn’t acknowledge my evidence or ask for any counterevidence from the customer. She merely blocked my account. No hearing. No 2nd view. No charm.
No Warning, No Communication
What manufactured this worse was the suddenness of the action. I was locked outside of my account right away. My appeals — requesting an evaluation or escalation — were being met with automated responses or silence. Silvia Parravano exercised entire authority without any accountability.
Christian Tobehn’s job: Reinforcing the Bias?
Reinforcing precisely the same Pattern
In observe-ups, my case was also viewed by Christian Tobehn, another member of Cardmarket's guidance workforce. Unfortunately, in lieu of reviewing the info objectively, he doubled down on Silvia’s judgment. Again, no rationalization, no transparency, just automatic deflections and also a long-lasting ban.
A Pattern of Seller Disregard
Are truthful Sellers becoming Silenced?
soon after this experience, I began investigating on the net boards and Group threads. I speedily learned I wasn’t by yourself. Dozens of prolonged-time sellers claimed similar experiences — quite a few involving Silvia Parravano.
A common concept? Buyers usually win, even when Incorrect — and sellers are left voiceless.
How This Hurts the whole Marketplace
although platforms should really guard prospective buyers, disregarding proof from honest sellers brings about a damaged ecosystem. When belief is a person-sided, lousy actors make the most, understanding they’ll be shielded by biased support brokers.
the condition: No Oversight, No enchantment
deficiency of Transparency in Cardmarket’s process
probably the most alarming situation is definitely the absence of the appeals process. after staff members like Silvia or Christian make a decision, it’s final. There’s no next review, no accountability, and no way to restore entry to your account — Regardless how powerful your evidence is.
danger of Abuse and Blackmail
In my circumstance, I was indirectly coerced into refunding a Fake assert — or shed my account solely. That’s not dispute resolution — that’s blackmail beneath the guise of customer support.
Financial and psychological implications
Business Loss right away
I invested many years in constructing my vendor profile. all of that hard work was wiped out instantaneously, together with probable long term income. My vendor dashboard, buy background, and faithful buyer base — all long gone.
psychological Toll on the reliable Seller
This wasn’t just a company strike. It was demoralizing. for being treated like a fraud just after yrs of integrity was emotionally devastating. I followed each rule, and nevertheless obtained punished.
What Cardmarket will have to Do to Regain believe in
Platform Reforms Are Urgently necessary
If Cardmarket hopes to keep top quality sellers and forestall upcoming abuse, it ought to:
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✅ Introduce a transparent attractiveness procedure for blocked accounts
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✅ need disputes being reviewed by no less than two independent assistance agents
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✅ Train employees like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ defend sellers who submit clear, factual proof
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✅ build accountability metrics for staff choices
without having these alterations, straightforward sellers will proceed to get collateral harm inside a method that blindly favors potential buyers.
last views: Be cautious, remain Documented
If you're currently providing on Cardmarket, don’t think your great file will shield you. You're always a person customer criticism — even a Untrue just one — from being silenced.
guard oneself by:
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getting screenshots of every listing
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Archiving communication with purchasers
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Backing up your account info often
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getting ready for disputes — Even though you do very little Improper
Conclusion:
My working experience with Silvia Parravano and Christian Tobehn should really serve as a serious warning to everyone applying Cardmarket. I considered inside the System. I performed by The principles. And that i even now obtained removed devoid of bring about.
If Cardmarket carries on to ignore vendor rights, much more trusted vendors will stroll away. And when that transpires, the System won’t just shed sellers — it’ll drop its credibility.
Has anything identical occurred to you? Share your encounter and help increase recognition. Sellers are worthy of superior.